Terms of service

1. Who we are and how Limeta works

Limeta is operated by Fortlyn Technologies ("Fortlyn", "we", "us"). Catering businesses ("caterers") use Limeta to publish school meal menus and take orders and payments from parents and guardians ("parents"). Each caterer has its own address on Limeta and its own brand.

When a parent orders, the contract for the meals is between the parent and the caterer. The caterer is responsible for the food: its preparation, ingredients, allergen information, delivery to the school and any refunds. Fortlyn provides the software and processes payments on the caterer's behalf.

2. Accounts

• You must give accurate information and keep your password to yourself. You are responsible for what happens under your account.
• Parents must be the parent or legal guardian of the children they add, or have that person's permission.
• Your account is yours, not your caterer's. One login can be used with more than one caterer, and you keep it if a caterer stops using Limeta.
• Each caterer you order from is separate. Your children, your orders, your receipts and any account credit belong to that caterer alone, and no caterer can see your dealings with another. Joining a second caterer starts from nothing: you add your children there, and nothing is carried across unless you ask us to copy it.
• We may suspend an account that is used fraudulently, abusively or in breach of these terms.

3. Orders, prices and payment

• Prices are set by the caterer, shown in Zambian kwacha, and include VAT where the caterer charges it.
• A service fee, shown before you pay, is added to each payment for the use of Limeta.
• An order is confirmed only once it is paid. Unpaid orders are not prepared.
• Each caterer sets how far ahead orders close. After that, a day's order can no longer be changed or paid for.
• Card and Mobile Money payments are processed by our payment provider. Limeta does not store card numbers.
• Monthly packages cover the school days stated when you buy them. Package prices bought part-way through a month are reduced in proportion to the days left.
• Where a caterer offers a promotional code, what it takes off is shown before you pay.

4. Cancellations and refunds

Unpaid orders can be cancelled at any time. Refunds for paid orders, including for days a child is absent or a school closes, are decided by the caterer under its own policy. Contact your caterer first. If you cannot resolve a payment problem with them, email us at hello@limeta.io.

5. Account credit

If a child misses meals that were paid for, you can ask your caterer for account credit. The caterer decides whether to grant it and how much, and sets a date by which it must be used. Your balance and that date are shown on your account.

• Credit is applied to your next bill automatically and is shown on the payment page and on your receipt.
• Credit can be spent only with the caterer that granted it, and only on meals and packages.
• Credit is not money on deposit. It cannot be paid out in cash or transferred to another person or caterer.
• Credit that is not used by its expiry date lapses and returns to the caterer. We show the date before it passes; ask your caterer if you need more time.

6. Receipts and tax invoices

After a successful payment we email you a receipt, and a tax invoice as a PDF. The invoice separates what you paid for the meals from the service fee, because they are supplied by two different businesses: the meals by your caterer, the use of Limeta by Fortlyn. Each is shown with that business's own tax details, and VAT is claimed only by a business that is registered for it.

7. Allergies and dietary information

Allergen and dietary information on menus is provided by the caterer. Limeta highlights dishes that match the allergies you record for a child, but it cannot guarantee that a kitchen is free of cross-contamination. Always confirm serious allergies directly with the caterer and the school.

8. Caterers

• Caterers are responsible for the accuracy of their menus, prices, allergen information and school details, and for complying with food safety, tax and consumer law.
• Caterers must use parents' and children's information only to provide school meals and related communication, as described in our privacy policy.
• Fees and payout arrangements are set out in the caterer's agreement with Fortlyn.
• A caterer must have a current signed agreement with Fortlyn to take orders. Until it is signed, parents cannot order from that caterer, though the caterer can set up its menus and schools in the meantime.
• Fortlyn may suspend a caterer's ordering for non-payment of fees, misuse, or a risk to parents. Order history remains available to parents.

9. Acceptable use

Do not attempt to access other people's accounts or another caterer's data, interfere with the service, upload unlawful content, or use Limeta to send messages people have not agreed to receive.

10. Availability and liability

We work to keep Limeta available and accurate, but it is provided as it is, and it may occasionally be unavailable for maintenance or reasons beyond our control. To the extent the law allows, Fortlyn is not liable for indirect or consequential loss, and our total liability to you in connection with Limeta is limited to the service fees you paid through Limeta in the three months before the claim. Nothing in these terms limits rights you have as a consumer under Zambian law that cannot be excluded.

11. Changes, a caterer leaving, and ending your account

We may update these terms. If a change is significant we will tell you in the app or by email before it takes effect, and ask you to accept the new version before you next order.

If a caterer stops using Limeta, your login continues to work. Any unused credit with that caterer is settled before they go, and your receipts and order history from them stay available to you. You can order from another caterer on Limeta with the same account.

You can stop using Limeta at any time and ask your caterer or us to close your account.

12. Law and contact

These terms are governed by the laws of the Republic of Zambia, and the courts of Zambia have jurisdiction. Questions about these terms: hello@limeta.io.